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Sales > Sales Force Management

Browse through our extensive list of free Sales Force Management magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Following the KISS Rule: How Best-in-Class Companies Reduce Sales Friction Join Peter Ostrow, Vice President of Sales Effectiveness &..
Predictive Lead Scoring - How To Turn Data Into Revenue “Predictive Analytics” is the buzzword du jour, but how do I take..
Five Drivers of the Successful Modern Sales Force Sales is no longer in control of the buying cycle. Today, prospects do their own research,..
Unlock the Hidden Customer Experience Learn why customers don't behave the way you think they will, how the subconscious affects your..
Signed, Sealed, Delivered: Integrating Electronic Signatures into the B2B Sales Cycle Learn why integrating electronic signatures into the..
Adobe Document Cloud for Sales Acceleration With Adobe Document Cloud, sales teams can accelerate towards closing more deals faster...
Don't Take 'No' From a Prospect. Learn How To Capture Interest Through Sales Development. Learn how to build a high-performing Sales..
5 Tips to Improve Sales Performance Download this new executive brief with the latest strategies to help you improve sales productivity and..
Adobe Document Cloud eSign Services and Salesforce With Adobe Document Cloud eSign services integrated into Salesforce, you can accelerate..
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
6 Secrets to Improve Insurance Agent Productivity How to structure incentive compensation to improve sales performance...
SMART RETAIL NEWS Is the global news source for advances in M2M innovations in retail...
Speaking Like a Pro: How to Find Your Voice and Rule the Room Learn tangible actions for speaking with confidence and how to talk like a pro!..
Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
Better Tools, Better Process, Better Performance: Best-in-Class SPM Deployments Mirrored by Xactly Customer In November and December, 2012,..
The State of Mobile Enablement in Sales and Marketing Only 23% of sales organizations are currently mobile-enabled yet, 75% of companies..
Qlik Executive Brief: The Link Between Sales Analytics and Sales Performance An organization's ability to grow revenue in a sustainable,..
Business-Grade Video Conferencing for SMBs: Enhance Your Employees' Productivity Today This Frost & Sullivan white paper will detail the..
What's Your Purple Goldfish How do you stand out in a sea of sameness?..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..
Turning Leads into Sales for users with Integrated Voice, Messaging in CRM If you are a user,..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
Push Sales Productivity to the Next Level How can sellers capture prospects attention?..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
Successful Selling How to attract, manage, close and keep more business in a buyer-centric world...
Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
5 Tips for Leveraging Changes in the Incentive Compensation Plan Process - Practical suggestions & tips from the experts..
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
Sales and Marketing Outsourcing for Savings and Growth Learn how to identify ideal outsourceable operations, freeing your company's..
Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
When to Pilot Your Outsourced Customer Support Program When the “customer support formula” to scale doesn’t feel right..
How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
Best Practices for Sales Engagement Discover 5 steps to improve your sales pipeline and forecast...
2014 Sales Gravy Guide to: Setting Winning Goals Your time is now. The 2014 Goal Planning Guide is designed to help you make tough, clear..
The 7-Minute Buyer's Guide to Pharmaceutical Sales Software The 7-Minute Buyer’s Guide to Pharmaceutical Sales Software will show you..
Infographic - Retain and Expand Revenue from your Existing Customers Take this Revenue Lifecycle Journey and Drive More Revenue!..
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
10 Keys to Sales Onboarding Success Learn how sales onboarding can drive your revenue and profits...
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Values Sell (An 85 Page Excerpt) This book will teach you how to transform purpose into profit through creative sales and distribution..
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results With the megaphone of social media, even a few..
The Salesperson is Dead...and Other Sales and Marketing Myths Learn about seven common and pervasive sales and marketing myths that might be..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
5 Strategies for Leading a Quota-Busting Sales Team How can you get your sales team to consistently overachieve?..
5 Keys to Managing and Motivating Millennials Full of tips you can start using today to effectively manage, motivate, recognize and reward..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
5 Customer Satisfaction Templates You Can Use Right Away Begin or improve your customer satisfaction program with these 5 ready to use..
Five Instincts Causing You to Lose Control of Your Deals This eBook for sales leaders illustrates how you can curb your impulses and regain..
Top 6 Reasons Why REVVY CPQ Outperforms Sequential Rules Engines The Real strength of a great CPQ solution lies in its seeming simplicity...
Bring Your A-Game: Build and Reward Your Sales Team Learn how a specialized sales team will improve your bottom line!..
The Ultimate Guide to Customer Storytelling Customer storytelling is the most powerful way to engage your community, drive sales, and..
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
How Incentive Compensation Rewards Each Employee in Your Company This guide for executive, sales and finance leaders presents a remedy for..
Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
Getting Closer to the Customer: A Challenge for the C-Suite Getting Closer to the Customer is an Economist Intelligence Unit report which..
Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
9 New Customer Behaviors that Could Sink Your Company Customer behavior has changed more in the past few years than in the previous fifty...
Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
3 Phases of Value Driving Sales Enablement Want to know why most B2B organizations often get sales enablement wrong (hint: it's not all..
An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
Modeling Complex Products Trying to remember which products are compatible with each other and the sheer number of different possible..
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..
The Startup Guide To Building The Best Sales Team: Tips, Tricks and Hiring Techniques Whether you are a beginning stage startup looking to..
Secrets to Successful Inside Sales Management Learn a variety of best practices, techniques and ideas to both tactically and strategically..
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
6 Tips for Improving Sales Compensation Communications to Drive Desired Behaviors -Suggestions for success from Optymyze experts..
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..
Deploying Online Self-Service: The Definitive Guide If you're curious about getting online self-service right, but feeling like you..
How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Hire Right, Higher Profits -- Free eBook Excerpt and 20% Off Book Offer The Executive's Guide to Building a World-Class Sales Force..
Top Ten Reasons to Move Your Contact Center Operations to the Cloud Moving your contact center to the cloud, though deceptively easy to do,..
Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
Managing Business Transfer through Improved Design Win Tracking: Key Drivers for Successful Growth In this white paper, learn about the key..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Infographic: 15 Essential KPIs of your Revenue Lifecycle Effectively measure and track your customer programs to drive retention and more..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook has put together a helpful eBook to help..
Aberdeen Checklist: How B2B Salespeople Learn to Love Their Data In a recent study, Aberdeen provided a data and performance-driven bridge..
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
6 Sales Compensation Problems that Require Urgent Diagnosis Fix these problems before they start impacting performance..
Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
Ping! Zine -- Web Tech Magazine, Issue 71: Success Tips for Running a Server Learn from the industry’s premier voice for both service..
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
After the Deal is Sealed: Should Sales Care About Service You'll wonder why organizations haven't already built a (stronger) bridge between..
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..
Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
2013 Sales Compensation & Performance Management Key Trends Analysis The results are in! The latest Chief Sales Officer (CSO) Insights..
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
The Benefits of Video in a Converged Communications Environment This Frost & Sullivan brief will identify the benefits of video..
The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
Best Practices for Implementing an IP/SIP Contact Center Companies around the world are facing a critical conflict: the need to cut costs in..
Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
Improving Channel Margins with Channel Revenue Management In this Model N white paper, receive insights into the main challenges around..
6 Sales Compensation Problems that Need Urgent Diagnosis -Prevention is better than cure..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
7-Minute Buyer's Guide: Selecting the Right Customer Support and Helpdesk Solution. Effective customer support, issue tracking, and helpdesk platforms ..
Maximizing Sales Using Simulation Analytics with In this paper Emasys defines a dynamic sales process and propose five..
6 Tips for Ensuring Error-free Incentive Compensation Results, Payments, and Reports - Practical tips & tricks from the experts..
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy The swiftness with which..
12 Comp Mistakes: The Bad & The Terrible Find out the twelve most common compensation mistakes in the latest eBook from Xactly...
Creating an Effective Sales Catalog An effective sales catalog is a key part of CPQ, because it makes it easier for salespeople to find..
The Perfect Storm in Enterprise Video: Act Now or Get Left Behind Find out the trends impacting collaboration in the enterprise and the..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
The Customer Service Book Bundle -- A 313 Page Sample from Berrett-Koehler Create a customer service environment that attracts and maintains..
Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..
Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
10 Ways to Measure Translation ROI How do you measure the value of translation? The ROI calculation depends on what matters most to your..
Global Price and Margin Management Not only can price management add significant value, it can often deliver it faster, at a lower cost, and..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
The VIP Principle (A $9.99 Value) FREE Today! Discover how guest experiences drive long term growth...
Prevent Incentive Compensation Troubles Before They Begin Learn how you can effectively manage risk today!..
Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
Six Best Practices for Nurturing High Performing Teams Discover how to create innovative teams, who not only vastly improve our business but..
The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
Sales Gravy's Guide to: Better Sales Interview Questions This Guide Will Help You: Develop the discipline to talk less and listen more in..
Death of the Contact Center: Are the Rumors True? As consumers rapidly embrace the web and mobile devices for fast answers to questions, is..
Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
Secrets to Optimize Field Service for Better Customer Experiences Field service technicians are quite often the only representatives that..
Is Web Self-Service Right for Your Financial Services Institution? Find out if your financial services organization is meeting your..
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
IDM Butler Technology Audit BMC Identity Management is a suite that provides end-to-end management of identities for employees, contractors,..
Top Four Ways Healthcare Organizations Can Improve Their Collaborative Workplace Connect with others for better collaboration, data..
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
How To Clone Your Closers The Sales Leaders Challenge: How do you Clone your Closers and drive productivity?..
Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
Would You Fire a High-Performing Sales Jerk? Learn from your Best-in-Class peers and competitors how to maintain a healthy balance between..
5 Tips for Ensuring Strategic Alignment of Incentive Compensation Plans -Suggestions for success from Optymyze experts..
Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
Modern Survival Guide for Pipeline Generation A sale is a journey that you undertake with your prospect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Sales Negotiation Mistakes that Kill Deal Profitability Are your team's seemingly small discount concessions doing major hidden damage to..
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
10 Things You Can Do with the iWay Adapter The iWay adapter is a robust, market-leading tool, which provides..
The New Science of Sales Performance As businesses grow more optimistic about opportunities for growth, the pressure is on for sales..
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
Predictable Revenue - Summarized by Actionable Books Change the way you think about sales and give your team the tools to be able to..
Hidden Gems: The Ultimate Strategy to Find High Value Prospects Learn how to find high value prospects by identifying when they're most open..
Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
The Spreadsheet is Dead – Long Live Incentive Compensation! Sales and finance leaders; don't spend any more energy on time-consuming..
Are There Criminals On Your Sales Team? Learn how to structure a criminal background check program for use with sales candidates...
Is Web Self-Service Right for You? Recognize the 6 tell-tale signs that your organization and your customer are poised to benefit from next..
Video Beyond the Conference Room Discover innovative solutions for public safety, crisis management and national security...
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
Optimizing Sales Engagements: Selling at the Speed of Change To explore how effectively sales organizations are dealing with change, CSO..
Voice of the Customer: The New Digital Frontier As more customer interactions become digital, marketers have a never-before-seen opportunity..
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center Unified Communications (UC) systems make a..
Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
The Good, The Great And The Positives of Selecting The Right Telemarketing Company Widely used by businesses of all size, telemarketing..
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
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