Browse through our extensive list of free Sales magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
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Defining the 21st Century Salesperson This Forrester White Paper addresses the four different archetypes of salespeople of the 21st century:..
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Five Ways to Increase Efficiencies with SuccessFactors Compensation for Small to Medium-Size Businesses Gaining efficiencies is a top..
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ChannelPro Is the only industry magazine committed to providing targeted business and technology insights for IT channel professionals..
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2012 CRM Comparison Chart CRM systems vary drastically between vendors. For the CRM needs of companies with more than 100 people, this free..
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Ship Your Products without Hassles: Order Fulfillment Whether you operate an e-commerce company, or sell products through catalogs,..
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Best in Class Marketers Drive Enhanced Customer Loyalty As marketing and sales organizations endeavor to escape the constricted economy of..
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How To Achieve a Great and Profitable Customer Experience With companies shifting into the “experience” business, they need to..
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Look Forward with Predictive Sales Analytics Unlock greater value from Sales Force automation with advanced sales analytics...
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1-to-1 Customer Service Best Practice #6: Build a Dynamic Contact Center Routing Strategy Building a contact center routing strategy that..
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1-to-1 Customer Service Best Practice #5: Connect the Dots Between Contact Center Metrics and Customer Experience Tracking traditional..
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Maximize Profitability, Improve Performance, and Deliver Customer Value Your sales team must acquire and cultivate profitable customer..
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Customer Experience Drives E-Signature Adoption This Forrester Report examines the reasons for e-signatures being an accepted practice..
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Sales and Operations Planning: A Global Comparison Examine the differences regarding business pressures, capabilities, and technology..
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Bank Implements Chat Channel for Customer Service First Savings Bank Northwest discusses the process they went through in choosing an online..
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Enabling Technologies for Customer Engagement, Conversion, and Retention Examine the key technology components of a customer loyalty..
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What to Consider Before Purchasing a Contact Center Solution Discover the best tips and advice for Contact Center solutions!..
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The State of Salesforce Learn how the best companies use Salesforce...
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Learn How to Align, Motivate, and Drive Sales Performance “Get the most from your sales team through coaching, real-time feedback, and..
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Key Performance Indicators to Align the Contract Management Process With Your Sales Process Learn 3 steps that will help your organization..
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The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
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e-Signatures 101 – What You Need to Know for Success Find out how contract signature automation (e-Signatures) can decrease “close..
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Unified Communications Guide: The Business Case for Unified Communications in the Contact Center Unified Communications (UC) systems make a..
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Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
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Contact Center Comparison Chart Discover the best contact center solution for your business!..
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Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
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Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value The SAP Customer Relationship Management application equips..
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How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
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Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
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Stopping the Targeted Attack: Why Comprehensive Malware Protection is Superior to Anti-Virus Signatures Describes new malware solutions..
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Selecting the Right CRM Solution For Your Business Looking for a new CRM solution? Their experts distilled their knowledge to help you save..
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The Good, The Great And The Positives of Selecting The Right Telemarketing Company Widely used by businesses of all size, telemarketing..
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The ABC of Sales: Lessons from a Superstar Billion Dollar Sales Expert Shares Secrets on How to Become a Sales Superstar...
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Microsoft PowerPoint 2013 -- Free Quick Reference Card This Microsoft PowerPoint 2013 Quick Reference provides shortcuts, tips and tricks..
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Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..
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Innovations In Marketing: Optimizing The Sales Channel With Better Information Arguably no technology is changing job functions within..
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Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
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Tips for Choosing B2B Lead Generation Vendors for White Paper and Content Distribution Gain valuable information on what to look for when..
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An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
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Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..
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Managing Customers as Investments Research Kit - Includes a Free $8.50 Book Summary Download this kit to learn everything you need to know..
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BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..
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Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
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Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
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Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
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Electronic Medical Record (EMR) Solutions: How Incentives and Efficiencies Are Driving Increased Use Learn how the proper planning and..
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Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
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Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
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Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
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Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop..
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Sales and Marketing Opportunities in Today's Climate: Key Reasons to Outsource for Growth in a Declining Economy This white paper..
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How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
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2013 Sales Gravy Guide to: Setting Winning Goals Your time is now. The 2013 Goal Planning Guide is designed to help you make tough, clear..
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Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
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Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many..
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CRN Prides itself on having the highest journalistic integrity and in being the number one, high-quality weekly newspaper for the channel..
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When ROI Matters Most, Discover New Marketing Technologies for Displaying Physical Products at Trade Shows Doing more with less, a must read..
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CRM On-Site or On-Demand? Choose the right deployment option Learn how to determine if a hosted CRM system or an on-site CRM solution is..
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Info-Tech Research Names SugarCRM a CRM Leader Read this paper to learn how SugarCRM fares against salesforce software...
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Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
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PowerPoint 2010: Audio and Video in Depth- Free Video Training Tutorial In PowerPoint 2010: Audio and Video in Depth, Alicia Katz Pollock..
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Microsoft Dynamics CRM Product Guide Create and easily maintain a clear picture of customers, from first contact to purchase and post-sales,..
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3D Product Demonstrations - Virtually Everywhere Interactive product demonstrations that look and behave like the real thing...
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Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM Learn insightful information about how sales teams benefit..
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Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
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Welding Different Companies into a Business Powerhouse Review the experiences of companies that grew through mergers and acquisitions and..
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Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
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5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
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Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
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Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..
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Sales Forecasting: Turning Data, Analysis and Process into a Realistic View of your Business's Future Sales forecasting is often looked upon..
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42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
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Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
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The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
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Forrester Report: It's Time to Break Up with Your Custom-Coded Web Content Management (WCM) This report for Content and Collaboration..
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Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
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Increase Sales Productivity by Creating a Connected and Collaborative Sales Force Find out how you can get the sales solution of the future..
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How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
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Overcoming Your Company's Growing Pains Learn how to remove obstacles to company growth and drive business success with Microsoft..
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Prospecting Guide: What Every VAR Should Expect From a Software Vendor Download this guide today to understand where your expectations of a..
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The Economic Necessity of Customer Service Learn the Five Recession-Busting Strategies To Cut Service Costs And Increase Sales...
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High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
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Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
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3 Steps to Developing Effective Calls to Action How to create calls to action that will lead to sales engagements...
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99 Questions To Jump Start Your Partner Channel Brain Give your team an opportunity to creatively think about how they can help your Channel..
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Streamlining Finance Operations with Web Contracting and Electronic Signatures Learn how finance professionals can benefit from..
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Forrester Research Report: SugarCRM Finds The Sweet Spot In Customer Relationship Management Forrester outlines the success of SugarCRM's..
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Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership This white paper reveals key factors in sales rep productivity,..
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Create a Smarter Storage Strategy Discover how building a smarter storage infrastructure based on the business value of data can enable you..
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Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM Learn how independent analysis shows that Microsoft..
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Marketing to the Masses with SugarCRM Explore some of the key issues facing marketers, as well as the ways in which SugarCRM's automated..
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CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
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Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
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Analyze Huge Volumes of Demand Data for Integrated, Real-Time Decision Making Find out how to use SAP Demand Signal Management to capture..
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Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
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Start With A Lead: Eight Critical Success Factors for Lead Generation eBook According to studies, the single biggest issue for contemporary..
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Road to Management System Certification Explore the steps to the road to certification...
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Forrester Report - Trends 2007: Customer Relationship Management - Sponsored by Oncontact Software Improve customer experiences using..
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Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
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The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..
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SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services Next-generation CRM services are fundamentally cloud aware, with..
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The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
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Marketing the Idea of Sales Mobility Learn how virtual 3D products on iPads and Smartphones are proven to increase sales...
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Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..
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Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
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The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
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Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
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Bank Cuts Loan Processing from Days to Hours with Document Management Solution Learn how Bank of Choice cut loan processing time, boosted..
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Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
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Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
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Quick Sales Tips - Practical Advice, in bite sized pieces! This eBook is a collection of little ideas to help you realize your sales..
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Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
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7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
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Win More Customers with CRM in Social Media Did you know that most Americans believe companies should have a presence in social media? That..
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High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
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Dillard's Inc. Uses Xerox Office Document Assessment Learn how your business can save substantial time and money while increasing accuracy..
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The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
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Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
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Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
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Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
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Customer Relationship Management (CRM) Buyers' Guide When evaluating a CRM solution, a business must ensure they will be able to accelerate..
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Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
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The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
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Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..
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Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
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Click to Call - Giving Voice to Online Transactions See why Forrester Research identified click to call as one of the "Twelve Technologies..
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Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
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Increase Sales Productivity by Creating a Connected and Collaborative Sales Force – Free Webcast Find out how you can get the sales..
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Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
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6 Bedrock Requirements for a Mobile Sales Enablement Solution What's driving the top sales teams to mobile?..
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Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
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The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
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Microsoft Dynamics® CRM 3.0 Upgrading Best Practices Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these..
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Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 – Free Webcast Register for this webcast to find out how you can..
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Dealerscope Gives their retail readers the knowledge they need to make the right decisions in the fast-moving consumer technology market...
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An Inside Look Into How Groupon Does Support Learn how Groupon has managed to keep its 25+ million customers happy through innovative and..
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Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
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Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
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Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
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Avid Technology Choosing Commercial Open Source for CRM Success Avid Technology standardizes its global salesforce on SugarCRM...
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10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
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Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
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Choosing a Contact Center for Your Business If you have employees who spend most of their time talking to customers, you have a contact..
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Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
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10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
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Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
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Promising the Best of Both Worlds: The Impact and Future of Commercial Open Source Learn about the recent development of solutions based on..
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Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
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Total Compensation Management 2012 Learn why SuccessFactors achieved Ventana's top overall ranking in this free report...
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Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
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Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
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Report Analysis: Lower TCO with 3rd Generation CRM Learn how to leverage CRM investments, demonstrate results and reduce your total cost of..
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A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
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Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
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Optimizing Business Productivity: Do More for Your Customers and Your Business As sales, marketing, and service teams increase their..
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Displaying your Physical Products and Delivering a Compelling Customer Trade Show Experience Learn how Marketers use Interactive Product..
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Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
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Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
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Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
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Analysis: Total Economic Impact™ of BMC® Software Change and Configuration Management Solutions Forrester Consulting examines the..
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Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
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A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
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Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
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Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
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CRM: A Business Imperative for Companies during the Global Economic Downturn Does your business need a CRM solution to survive?..
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Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
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Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
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Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
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Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
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10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..
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Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
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Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..
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The Empowered Customer: Productivity Enhancements in a Digital Era Find out how you can enhance customer service productivity in your..
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Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
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Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
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Sales and Marketing Outsourcing for Savings and Growth Learn how to identify ideal outsourceable operations, freeing your company's..
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Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
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SaaS Help Desk Software: Your 6 Requirements Not all cloud based help desks are created equal. When considering web-based help desk..
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B2B: Get the Most Out of Your Business Relationships While Maximizing the ROI of Your Existing B2B Investment Learn the proven strategies..
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Report Analysis: Lower TCO with 3rd Generation CRM Identifies and compares the TCO between 3 CRM generations based on inherent costs in..
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Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
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Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
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Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
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Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
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Demand Planning: Optimizing Operations Across the Supply Chain Discover how to plan more proactively, frequently, and accurately across the..
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Everyone Sells: The Value of Business Intelligence in Retail Learn how BI can impact all areas of your business, helping drive growth..
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Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..
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The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
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Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..
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Hitting Your Targets with Service Catalog Learn how to provide a better customer experience with a role-based self-service catalog...
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High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
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Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
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Bringing Your Business Systems Up To Date This white paper explores how you can use Microsoft Dynamics™ AX to support rapid growth and..
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Choosing the Right Deployment Model for your B2C Multichannel Commerce Platform Discover what key questions need to be answered in order to..
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Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
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Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..
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Strategies for Being Demand Driven in a Globalized Economy Uncover how technology can play a vital role for Best-in-Class manufacturers by..
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Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..
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The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
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Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
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Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..
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Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
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Best Practices for Measuring Help Desk Performance Learn how to measure and master the performance of your help desk in this free white..
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Fundamentally Changing How Products are Presented at Tradeshows Learn how Network specialist, Ciena Corporation, won Globalcomm Best in Show..
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Purchasing CRM for Contact Centers Is your contact center running as efficiently and productively as it could be? Are you seeing long calls..
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Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..
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Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
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InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...
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Buyer's Guide: eSignature Solutions for Sales Contracts Learn how to reduce time-to-signature in the sales process with eSignatures...
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Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
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Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
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Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
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Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
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Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
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Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
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Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
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Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
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Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
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Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
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Do More with Less. Microsoft Dynamics® CRM for Federal Agencies Learn how Microsoft Dynamics CRM helps improve collaboration,..
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Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..
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The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
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Content 2 Customer (C2C): 3 Strategies for Content in a Multi-Channel World Content marketing is on the rise. With so much custom content..
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Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
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Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
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5 Tactics for Compensation Managers to Shift the Business See how to create a strong rewards program...
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Microsoft Dynamics CRM Product Guide Highlights five key things to consider when selecting enterprise search to benefit your business and..
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Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
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Revenue Velocity: Seven Methodical Approaches In this special report by Smart Selling Tools, you'll learn about 7 methodical approaches for..
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Selecting the Right Channel Partners to Maximize Sales Impact This White Paper reviews how the channel has changed and details methods to..
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Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
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ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
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Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
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Microsoft Dynamics CRM With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients..
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How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
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Best Practices in Online Customer Training Learn how to build a profitable online customer training program for your organization!..
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Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
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Delivering Customer Service via the Contact Center and the Web Learn the key to achieving best in class performance for a better, faster and..
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CRM Time-to-Value: Achieving Early Success with Your CRM Deployment You're considering a Customer Relationship Management (CRM) system for..
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Business Solutions Helping VARs increase profits by integrating complementary technology...
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Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..
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Test Drive Microsoft Office 2007 Explore the online test drive of Microsoft® Office 2007 programs...
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Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
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Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
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Lead Generation Tactics: A Recipe for Success Learn tips and techniques about proven B2B sales lead generation, written by a leading B2B..
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Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
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Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..
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E-commerce 101: A Guide to Successful Selling on the Web For many business owners, launching an online shopping site makes perfect sense...
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How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
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How To Support Your Customers With Twitter 20% of Twitter users are seeking customer support! Learn how to quickly integrate Twitter into..
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Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..
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Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
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Is Your B2C Commerce Platform Ready to Go Global? Discover what makes an ideal platform for global expansion and if your systems have the..
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Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
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Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
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Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
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Microsoft Dynamics CRM: Power Your Service Productivity Explore how Microsoft Dynamics® CRM business software arms your customer..
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No More Guesswork: A Better Way to Measure, Understand and Improve the Online Customer Experience Learn how browser tools work to document..
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Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
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Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
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Differentiate Through Quality Using Exceptional Issue Management Increase the quality of your goods and services, and watch customer..
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Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
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Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
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How to Build Customer Connections Increase customer loyalty by simplifying how people work together to deliver business value through your..
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Is Web Self-Service Right for Your Financial Services Institution? Find out if your financial services organization is meeting your..
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IDM Butler Technology Audit BMC Identity Management is a suite that provides end-to-end management of identities for employees, contractors,..
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High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
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The Evolution of On-Demand CRM - How SugarCRM is defining a new generation of On-Demand CRM Applications Learn how the decision to deploy..
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Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
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Automating User Management and Single Sign-on for Salesforce.com Learn how to overcome the challenges of integrating Salesforce.com logins..
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Revenue in the Field: 5 Tips from the Best In this Aberdeen Group Analyst Report, learn how best-in-class organizations drive new revenue..
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Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
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The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
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5 Ways to Increase CRM Adoption Within Your Sales Staff Sales managers usually have no problem grasping the value of CRM--it presents sales..
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How to Build Customer Connections Increase customer loyalty by simplifying how people work together to deliver business value through your..
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Sales and Marketing: The New Power Couple – a Peppers & Rogers White Paper This white paper will review the obstacles to making business..
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Avid Technology Choosing Commercial Open Source for CRM Success - Case Study Avid Technology standardizes its global salesforce on SugarCRM...
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Microsoft Dynamics™ CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
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Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
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Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
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Grow Your Business with Improved Field Service Efficiency! Free guide includes ”Best-in-Class” performance comparison and 5..
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10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
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Is Web Self-Service Right for You? Recognize the 6 tell-tale signs that your organization and your customer are poised to benefit from next..
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Critical Risk Factors in an E-Commerce Environment Learn to identify areas of risk that are commonly associated with an Ecommerce..
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Why Interactive Support Is Essential For Travel eBusiness Learn how to use your online customers’ ages to guide your customer service..
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How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
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Seven Guidelines for Your SMB Network Learn the seven guidelines you need to know when working with a network VAR...
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Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
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Is Your Industrial / Manufacturing Website Really Winning You Business? Learn how to turn visitors to your industrial/manufacturing website..
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CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
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Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
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