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Sales

Browse through our extensive list of free Sales magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
The Effect of Poor Customer Service and What to Do About It Although we all know that bad customer service hurts a business, this fact is..
The Salesperson is Dead...and Other Sales and Marketing Myths Learn about seven common and pervasive sales and marketing myths that might be..
The Essentials of CRM - Free Kit Download this kit to learn everything you need to know about CRM...
Sales Negotiation Mistakes that Kill Deal Profitability Are your team's seemingly small discount concessions doing major hidden damage to..
Eliminating the Noise: Best Practices for the Five W's of Sales Intelligence Much as a journalist is expected to report on the “who,..
5 Strategies for Leading a Quota-Busting Sales Team How can you get your sales team to consistently overachieve?..
Maintain Momentum: Mid-Year Check-in on Sales Kick-off Initiatives Mid-year is a key time to stop and ensure that sales behavior is still..
The Essentials of Sales Kit - Includes a Free ABC of Sales eBook Download this kit to learn everything you need to know about Sales...
e-Commerce Guide to Search Visibility and Content Marketing What should e-Commerce SEO look like today?..
3 Ways the New Generation of Video Conferencing Benefits Sales Organizations Learn how video conferencing can help improve sales trainings...
CRM Comparison Chart Get the latest buyer data on 30 hosted and on-premise CRM solutions...
The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
Improving Channel Sales Productivity with Tablets and Mobile Content Learn how the combination of a tablet and a sales enablement app can..
The Metrics of Bad Sales Interactions: A Sales Experience Benchmark Report What's the Cost of Bad Sales Experiences?..
Learn How IBM Transformed Their Sales Team with SugarCRM IBM leveraged Sugar's unique user-focused CRM to transform its global sales..
Infographic: Lessons from the History of CRM Understand the development of CRM and where it's headed in this free infographic...
Delivering the True Potential of CRM Through the Individual Customer relationship management software has been used by organizations of all..
4 Common Customer Challenges -- and How Customer Support Communities Can Solve Them This eBook provides details on why online customer..
4 Tips to Increasing Retail Sales Across Multiple Channels Helpful ways to simply and efficiently grow your business across multiple sales..
CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock When making a CRM decision, it is important to ensure your deployment will not be..
The Data-Driven Formula to Close 80% of Your Calls Our research found that when 8 of these 10 things happened on a sales call, those calls..
E-Signatures and Sales: How IT Can Enable the Business to Close Sales Deals Faster Learn how IT departments can lead the business toward a..
Adobe EchoSign for Salesforce Learn how to send, sign, track, and file contracts without ever leaving Salesforce...
The State of Mobile Enablement in Sales and Marketing Only 23% of sales organizations are currently mobile-enabled yet, 75% of companies..
Step by Step: Setting Up a Contact Center In-house contact centers are becoming more of a reality with the cloud. This can be a big win for..
5 Essential Elements to Building A Successful Customer Support Community A Planning Checklist..
Making the Sound Choice: Avoid the Common Pitfalls When Choosing a SaaS Vendor Organizations are frequently turning to SaaS solutions for..
No Longer a Necessary Evil: How Modern CRM Empowers Sales CRM has long been seen as a must-have sales tool...
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
Mobile Sales Enablement Simplified 70% of sales organizations using tablets are reporting increased sales. Are you one of them?..
Microsoft Dynamics CRM Product Guide Create and easily maintain a clear picture of customers, from first contact to purchase and post-sales,..
Electrabel GDF Suez Increased Sales Efficiency Learn how Electrabel realized a 25% increase in sales efficiency when they introduced tablets..
Adobe EchoSign for Microsoft Dynamics CRM Learn how to send, sign, track, and file contracts without leaving Microsoft Dynamics CRM...
Using CRM Creatively How new applications of an established system add value...
This is How i CRM: Redglaze Group Aligns the Entire Team to Deliver Customer Success What if you could give everyone that touches customers..
Guide to Territory and Quota Planning Download this eBook to help understand the actual potential of your territories so you can more..
Learn Why Analyst Firm Ovum Names SugarCRM a Leading CRM The latest release of SugarCRM's flagship product gives users new tools to build..
Contact Center Comparison Chart Compare top contact center solutions- 2013 edition...
The Retailer's Guide to Free Shipping Learn how free shipping can help your business attract new and existing e-commerce customers...
Pardot + Salesforce: The Dynamic Duo Learn how to create the ultimate sales and marketing tool by integrating Pardot marketing automation..
TiVo Reduces Costs by Transitioning to a Paperless Environment Learn how media innovator TiVo leverages electronic signatures to expedite..
CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric..
Sales Leaders Need Improved Sales Activity Visibility What Do Modern Sales Leaders Need To Drive Sales Performance?..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
10 Tips for Accelerating Your Pipeline It's important for marketers and salespeople alike to start thinking about the health of their sales..
6 Winning Plays for Sales Learn how to make marketing automation Sales' MVP...
Multi-Modal Mobility - Ecommerce and All Channel Fulfillment Are You Keeping Up with Your Customers' Fulfillment Needs?..
It's OK To Be Selfish How To Enable Sales Reps To Succeed..
CRM Conquers the Cloud: Risks and Rewards Assessed The cloud has revolutionized much of technology, and CRM is no exception to this...
CRM Buyer's Guide Grow your relationships…and your business...
Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
Lead to Money Benchmark Guide How Do You Compare to the Best-in-Class?..
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Sales Growth: Five Proven Strategies from the World's Sales Leaders--Free Sample Chapter A comprehensive guide to how companies can drive..
Salesforce.com's CTO on Using a Cloud Platform THINK BIG, START SMALL, MOVE FAST: An Inside look at how Salesforce runs it...
When ROI Matters Most, Discover New Marketing Technologies for Displaying Physical Products at Trade Shows Doing more with less, a must read..
99 Questions To Jump Start Your Partner Channel Brain Give your team an opportunity to creatively think about how they can help your Channel..
Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
Ihre projektbasierte Serviceorganisation: Papierflieger oder Rakete? Nutzt Ihre Serviceorganisation bereits Technologien, die Sie dabei..
Essential E-Commerce Dates for 2014 -- July-December The essential 2014 calendar for retailers features tips for marketplaces, Digital..
Make It All About Them: Winning Sales Presentations--Free Sample Chapter Debunks the myths of the traditional rules of presentations..
The CSO Toolkit Learn how to improve sales intelligence, accelerate the sales funnel, and drive sales with marketing automation...
Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..
An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
ChannelPro Is the only industry magazine committed to providing targeted business and technology insights for IT channel professionals..
BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Stopping the Targeted Attack: Why Comprehensive Malware Protection is Superior to Anti-Virus Signatures Describes new malware solutions..
Best Practices for Sales Engagement Discover 5 steps to improve your sales pipeline and forecast...
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
Electronic Medical Record (EMR) Solutions: How Incentives and Efficiencies Are Driving Increased Use Learn how the proper planning and..
Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Customer Relationship Management: Secrets to CRM Success Learn how Microsoft Customer Relationship Management (CRM) can help you develop..
How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
2014 Sales Gravy Guide to: Setting Winning Goals Your time is now. The 2014 Goal Planning Guide is designed to help you make tough, clear..
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
Customer Relationship Management: The Winning Strategy in a Challenging Economy As the economic environment continues to fluctuate, many..
CRN Prides itself on having the highest journalistic integrity and in being the number one, high-quality weekly newspaper for the channel..
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results With the megaphone of social media, even a few..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
PowerPoint 2010: Audio and Video in Depth- Free Video Training Tutorial In PowerPoint 2010: Audio and Video in Depth, Alicia Katz Pollock..
The Presentation Lab: Learn the Formula Behind Powerful Presentations --Free Sample Chapter Revealing the difference between great slides..
3D Product Demonstrations - Virtually Everywhere Interactive product demonstrations that look and behave like the real thing...
Bring Your A-Game: Build and Reward Your Sales Team Learn how a specialized sales team will improve your bottom line!..
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
Welding Different Companies into a Business Powerhouse Review the experiences of companies that grew through mergers and acquisitions and..
How Incentive Compensation Rewards Each Employee in Your Company This guide for executive, sales and finance leaders presents a remedy for..
Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
Visually 'Showing' Your Product Story Tell amazing product stories using interactive visuals that win deals...
Increase Sales Productivity by Creating a Connected and Collaborative Sales Force Find out how you can get the sales solution of the future..
How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Hire Right, Higher Profits -- Free eBook Excerpt and 20% Off Book Offer The Executive's Guide to Building a World-Class Sales Force..
Overcoming Your Company's Growing Pains Learn how to remove obstacles to company growth and drive business success with Microsoft..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
3 Steps to Developing Effective Calls to Action How to create calls to action that will lead to sales engagements...
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
Improving Sales Productivity: An Opportunity for Sales and IT Leadership This white paper reveals key factors in sales rep productivity,..
Create a Smarter Storage Strategy Discover how building a smarter storage infrastructure based on the business value of data can enable you..
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM Learn how independent analysis shows that Microsoft..
Ping! Zine -- Web Tech Magazine, Issue 71: Success Tips for Running a Server Learn from the industry’s premier voice for both service..
CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
Start With A Lead: Eight Critical Success Factors for Lead Generation eBook According to studies, the single biggest issue for contemporary..
Road to Management System Certification Explore the steps to the road to certification...
Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..
Tips for Choosing B2B Lead Generation Vendors for White Paper and Content Distribution Gain valuable information on what to look for when..
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Next-Generation CRM: Driving Productivity with End-to-End Cloud Services Next-generation CRM services are fundamentally cloud aware, with..
Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
Bank Cuts Loan Processing from Days to Hours with Document Management Solution Learn how Bank of Choice cut loan processing time, boosted..
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
Optimizing Sales Engagements: Selling at the Speed of Change To explore how effectively sales organizations are dealing with change, CSO..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
Right or Kind? Navigating the Soft Skills Revolution We often think that quick communication saves time, which is true in some cases...
Dillard's Inc. Uses Xerox Office Document Assessment Learn how your business can save substantial time and money while increasing accuracy..
The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
12 Comp Mistakes: The Bad & The Terrible Find out the twelve most common compensation mistakes in the latest eBook from Xactly...
Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
The Future Sales Force - A Consultative Approach Learn the new skills your sales force should know about selling complex products and..
Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..
Increase Sales Productivity by Creating a Connected and Collaborative Sales Force – Free Webcast Find out how you can get the sales..
Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
Microsoft Dynamics® CRM 3.0 Upgrading Best Practices Learn how to successfully upgrade your Microsoft CRM 1.2 environment using these..
Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 – Free Webcast Register for this webcast to find out how you can..
Sales Gravy's Guide to: Better Sales Interview Questions This Guide Will Help You: Develop the discipline to talk less and listen more in..
Dealerscope Gives their retail readers the knowledge they need to make the right decisions in the fast-moving consumer technology market...
Email Message Evaluator Cheat Sheet Download this Email Evaluator Cheat Sheet to assess if your message will be read or deleted...
Insightly Small Business Customer Relationship Management (CRM) Overview Running a small business? Learn how Insightly Can Change Your Life!..
An Inside Look Into How Groupon Does Support Learn how Groupon has managed to keep its 25+ million customers happy through innovative and..
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
8 Ways to Unlock Salesforce with Pardot Learn how pairing Pardot and Salesforce can help create one sales and marketing funnel...
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
Modern Survival Guide for Pipeline Generation A sale is a journey that you undertake with your prospect...
Hidden Gems: The Ultimate Strategy to Find High Value Prospects Learn how to find high value prospects by identifying when they're most open..
Push Sales Productivity to the Next Level How can sellers capture prospects attention?..
Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
Optimizing Business Productivity: Do More for Your Customers and Your Business As sales, marketing, and service teams increase their..
Displaying your Physical Products and Delivering a Compelling Customer Trade Show Experience Learn how Marketers use Interactive Product..
Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
Better Tools, Better Process, Better Performance: Best-in-Class SPM Deployments Mirrored by Xactly Customer In November and December, 2012,..
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
Insight Selling: Surprising Research on What Sales Winners Do Differently--Free Sample Chapter What do winners of major sales do differently..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..
The Empowered Customer: Productivity Enhancements in a Digital Era Find out how you can enhance customer service productivity in your..
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
SaaS Help Desk Software: Your 6 Requirements Not all cloud based help desks are created equal. When considering web-based help desk..
B2B: Get the Most Out of Your Business Relationships While Maximizing the ROI of Your Existing B2B Investment Learn the proven strategies..
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
Best Buy Supports New Line of Business and World-Class Sales Force Best Buy for Business, an expanding unit of Best Buy Company, has more..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Demand Planning: Optimizing Operations Across the Supply Chain Discover how to plan more proactively, frequently, and accurately across the..
Everyone Sells: The Value of Business Intelligence in Retail Learn how BI can impact all areas of your business, helping drive growth..
Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
More Turbulent Change Don't Just Survive -- Learn to Thrive During Times of Change!..
Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
Bringing Your Business Systems Up To Date This white paper explores how you can use Microsoft Dynamics™ AX to support rapid growth and..
Choosing the Right Deployment Model for your B2C Multichannel Commerce Platform Discover what key questions need to be answered in order to..
Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
Getting Closer to the Customer: A Challenge for the C-Suite Getting Closer to the Customer is an Economist Intelligence Unit report which..
The Impact of Business Intelligence on Financial Planning, Budgeting, and Forecasting: Aiding Insight and Confidence In Aberdeen's Financial..
Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..
Strategies for Being Demand Driven in a Globalized Economy Uncover how technology can play a vital role for Best-in-Class manufacturers by..
Transforming Customer Service into a Strategic Asset – Free Webcast Discover how Microsoft Dynamics CRM can help you transform customer..
The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
Best Practices for Measuring Help Desk Performance Learn how to measure and master the performance of your help desk in this free white..
Voicemail Evaluator Cheat Sheet Listen to the salesperson's message as if you were a prospect...
Fundamentally Changing How Products are Presented at Tradeshows Learn how Network specialist, Ciena Corporation, won Globalcomm Best in Show..
10 Questions to Ask When Developing a Plan for E-commerce Shipping An E-commerce shipping plan helps business owners make important..
Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...
Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Compensation Daily Advisor Is the ultimate strategic resource for compensation professionals and small-to-medium business owners...
How To Clone Your Closers The Sales Leaders Challenge: How do you Clone your Closers and drive productivity?..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Presentation Secrets--Free Sample Chapter Plan, create, and deliver amazing presentations!..
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
Do More with Less. Microsoft Dynamics® CRM for Federal Agencies Learn how Microsoft Dynamics CRM helps improve collaboration,..
Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Content 2 Customer (C2C): 3 Strategies for Content in a Multi-Channel World Content marketing is on the rise. With so much custom content..
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
Microsoft Dynamics CRM Product Guide Highlights five key things to consider when selecting enterprise search to benefit your business and..
2010-2011 Field Service Industry Trends Report Survey Report Shows Great Opportunity for Innovation...
Microsoft Dynamics® CRM 3.0 Professional Discover how to redefine customer relationships with complete and affordable CRM solution...
Revenue Velocity: Seven Methodical Approaches In this special report by Smart Selling Tools, you'll learn about 7 methodical approaches for..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
Microsoft Dynamics CRM With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients..
2013 Sales Compensation & Performance Management Key Trends Analysis The results are in! The latest Chief Sales Officer (CSO) Insights..
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
Self-Service: Putting Customers First Makes You a Winner Senior executives, call center leaders and IT and operations managers: Find out how..
Best Practices in Online Customer Training Learn how to build a profitable online customer training program for your organization!..
Delivering Customer Service via the Contact Center and the Web Learn the key to achieving best in class performance for a better, faster and..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
No One Hears Your Pounding Heart! The Ultimate Guide to Presentation Confidence This guide will share both tried and true techniques to..
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
Business Solutions Helping VARs increase profits by integrating complementary technology...
Best Practices for Implementing an IP/SIP Contact Center Companies around the world are facing a critical conflict: the need to cut costs in..
Test Drive Microsoft Office 2007 Explore the online test drive of Microsoft® Office 2007 programs...
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
Lead Generation Tactics: A Recipe for Success Learn tips and techniques about proven B2B sales lead generation, written by a leading B2B..
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy The swiftness with which..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..
2012 eCommerce Industry Recap The surprising facts you need to know for your 2013 website strategy...
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
Predictive Lead Scoring - How To Turn Data Into Revenue “Predictive Analytics” is the buzzword du jour, but how do I take..
How To Support Your Customers With Twitter 20% of Twitter users are seeking customer support! Learn how to quickly integrate Twitter into..
Prevent Incentive Compensation Troubles Before They Begin Learn how you can effectively manage risk today!..
Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..
Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
Is Your B2C Commerce Platform Ready to Go Global? Discover what makes an ideal platform for global expansion and if your systems have the..
Leading Financial Services Firm Implements New Software for Improved Client Services Discover why Netherlands-based SNS REAAL, a leading..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
State of the Union: E-Commerce Page Speed & Web Performance Does your E-commerce website take longer than 3 seconds to load?..
Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
Microsoft Dynamics CRM: Power Your Service Productivity Explore how Microsoft Dynamics® CRM business software arms your customer..
Microsoft PowerPoint 2013 -- Free Quick Reference Card This Microsoft PowerPoint 2013 Quick Reference provides shortcuts, tips and tricks..
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