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Sales

Browse through our extensive list of free Sales magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Your Sales Operations eBook: I Dream of Easy The guide to improving sales operations and finally getting some sleep...
The CEO's Guide to Sales and Marketing KPIs Learn the essential sales and marketing key performance indicators (KPIs) all data-driven CEOs..
Using an e-Signature Solution to Save Time and Money Your enterprise can become more efficient and you can cut costs with e-signatures...
Sell More and Sell Better Today: The Evolution of a Successful Sales Organization Join Peter Ostrow, Vice President, Sales Effectiveness and..
Qlik Executive Brief: The Link Between Sales Analytics and Sales Performance An organization's ability to grow revenue in a sustainable,..
Get the Most from Your CRM Learn why integrated apps add value to your bottom line...
Delivering the True Potential of CRM Through the Individual Customer relationship management software has been used by organizations of all..
Aberdeen Checklist: How B2B Salespeople Learn to Love Their Data In a recent study, Aberdeen provided a data and performance-driven bridge..
High-Tech Companies Grow Quickly and Efficiently with eSignatures By incorporating companies' strategic business focuses, eSignature..
Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
Selling Value: Increasing Customer Retention and Profitability Changes in the marketplace and your customers' business open the door for..
Learn How IBM Transformed Their Sales Team with SugarCRM IBM leveraged Sugar's unique user-focused CRM to transform its global sales..
Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task...
Adobe Document Cloud for Sales Acceleration With Adobe Document Cloud, sales teams can accelerate towards closing more deals faster...
The Contact Center in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate..
12 Must-Ask Questions for Sales Managers & VPs Learn the 12 questions data-driven sales leaders should be asking about their team’s..
This is How i CRM: Redglaze Group Aligns the Entire Team to Deliver Customer Success What if you could give everyone that touches customers..
CITO eBook: Empowering Sales with Self Service BI Read this eBook and learn how to empower sales with self-service business intelligence...
Five Drivers of the Successful Modern Sales Force The way people buy has changed. Your customers are more connected, more empowered, and..
Accelerate Your Business with e-Signatures Your business can become more efficient and you can cut costs with e-signatures...
Turning CRM Data into Customer Knowledge "Understanding customer behavior" is one of the top reasons why businesses choose to invest..
COLD CALLING IS DEAD, Thanks to LinkedIn Use LinkedIn for Pre-Call Research...
6 Tips For Hitting Quota While Doing More With Less Get practical advice to help your sales team rise to the challenge, every quarter, with..
Ten Tips for Accelerating Your Pipeline Shorten the sales cycle and bring in more revenue -- no additional headcount required...
The Startup Guide To Building The Best Sales Team: Tips, Tricks and Hiring Techniques Whether you are a beginning stage startup looking to..
The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call..
Adobe Document Cloud eSign Services and Ariba Contract Management With Adobe Document Cloud eSign services integrated into Ariba, your..
Adobe Document Cloud eSign Services and Microsoft Dynamics CRM With Adobe Document Cloud eSign services integrated into Microsoft Dynamics,..
Leveraging Analytics to Predict Sales Success - And Boost Selling Time! You wouldn't drive with your eyes closed - yet many reps are still..
Successful Selling How to attract, manage, close and keep more business in a buyer-centric world...
Top Tools for Sales: SFA Focus Handling sales effectively is one of the most important functions of any successful business, and Sales Force..
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
Secrets to Successful B2B Sales & Marketing Metrics This collection of short essays and best practices span across the entire sales &..
How to Drive Revenue with a Modern Sales Cloud In this new world, old models of selling and outdated tools are ineffective. What you need..
The 7-Minute Guide To Choosing Your CRM Solution Created by AcquireSoftware’s CRM experts, The 7-Minute Guide to Choosing Your CRM..
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
The Sales VP's Success Guide to Quarterly Business Reviews Learn how you can use data from your Salesforce instance to simplify the process..
Using CRM Creatively How New Applications of an Established System Add Value...
SMART RETAIL NEWS Is the global news source for advances in M2M innovations in retail...
How Agile Insurers are Improving the Bottom Line eSignature technologies provide insurers with a variety of opportunities to deliver..
10 Keys to Sales Onboarding Success Learn how sales onboarding can drive your revenue and profits...
Beyond the Shopping Cart: Sales Tax and the Internet Retailer Ecommerce, buying and selling online, is one of the fastest growing sectors..
Signed, Sealed, Delivered: Integrating Electronic Signatures into the B2B Sales Cycle Learn why integrating electronic signatures into the..
How CRM Improves the Way We Nurture Leads Fill Your Sales Funnel with Success...
Making the Sound Choice: Avoid the Common Pitfalls When Choosing a SaaS Vendor Organizations are frequently turning to SaaS solutions for..
Marketing Automation Best Practices Guide Learn several strategic and tactical best practices for introducing, launching and executing a..
Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
Learn Why Analyst Firm Ovum Names SugarCRM a Leading CRM The latest release of SugarCRM's flagship product gives users new tools to build..
Top CRM Functions Requested by Sales Professionals Selecting a CRM solution with your sales team in mind can be one of the most beneficial..
8 Ways to Unlock Salesforce with Pardot Learn how pairing Pardot and Salesforce can help create one sales and marketing funnel...
The Essentials of Sales Kit - Includes a Free ABC of Sales eBook Download this kit to learn everything you need to know about Sales...
Cinco maneras de construir una red más inteligente Cinco maneras de construir una red más inteligente..
CRM Redesigned With The Individual In Mind Watch the SugarCRM product demo...
Pardot + Salesforce: The Dynamic Duo Learn how to create the ultimate sales and marketing tool by integrating Pardot marketing automation..
CRM Solutions for SMBs Overcome Challenges and Reap the Benefits...
The CRM Demo Handbook You already know that a CRM Package is a viable solution to your business needs. Now the task is finding the best..
Got CRM, Why You Need Marketing Automation, Too Why Revenue-Driven Marketers Need Marketing Automation..
Business Solutions Helping VARs increase profits by integrating complementary technology...
The 2015 Mobile Opportunity: How Brands Are Shifting Their M-Commerce Strategies As many retailers have learned, the e-commerce industry..
Your Essential Guide to B2B Appointment Setting Get your free guide to learn how to set appointments with prospects who are ready to buy...
Sales for Startups 24 insights to help you design, launch and accelerate a sales program for your business...
Microsoft PowerPoint 2013 -- Free Quick Reference Card This Microsoft PowerPoint 2013 Quick Reference provides shortcuts, tips and tricks..
Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
5 Keys to Managing and Motivating Millennials Full of tips you can start using today to effectively manage, motivate, recognize and reward..
Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric..
Compensation Daily Advisor Is the ultimate strategic resource for compensation professionals and small-to-medium business owners...
Is Your B2C Commerce Platform Ready to Go Global? Discover what makes an ideal platform for global expansion and if your systems have the..
The CSO Toolkit Learn how to improve sales intelligence, accelerate the sales funnel, and drive sales with marketing automation...
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Stopping the Targeted Attack: Why Comprehensive Malware Protection is Superior to Anti-Virus Signatures Describes new malware solutions..
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
Electronic Medical Record (EMR) Solutions: How Incentives and Efficiencies Are Driving Increased Use Learn how the proper planning and..
Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Secrets to Successful Cold Calling Calling new prospects still works, but the way you approach it has to be right. This guide will show you..
How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
Best Practices for Sales Engagement Discover 5 steps to improve your sales pipeline and forecast...
2014 Sales Gravy Guide to: Setting Winning Goals Your time is now. The 2014 Goal Planning Guide is designed to help you make tough, clear..
10 Tips for Accelerating Your Pipeline It's important for marketers and salespeople alike to start thinking about the health of their sales..
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
Sales Automation, Why & How Sales Automation is a process driven business initiative. It's absolutely imperative that businesses wishing to..
CRN Prides itself on having the highest journalistic integrity and in being the number one, high-quality weekly newspaper for the channel..
When ROI Matters Most, Discover New Marketing Technologies for Displaying Physical Products at Trade Shows Doing more with less, a must read..
Values Sell (An 85 Page Excerpt) This book will teach you how to transform purpose into profit through creative sales and distribution..
DTM and Office 365: Assurance You Won't Get Left in the Digital Dust Learn the importance of securing business-critical transactions with..
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results With the megaphone of social media, even a few..
The Salesperson is Dead...and Other Sales and Marketing Myths Learn about seven common and pervasive sales and marketing myths that might be..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
5 Customer Satisfaction Templates You Can Use Right Away Begin or improve your customer satisfaction program with these 5 ready to use..
Five Instincts Causing You to Lose Control of Your Deals This eBook for sales leaders illustrates how you can curb your impulses and regain..
PowerPoint 2010: Audio and Video in Depth- Free Video Training Tutorial In PowerPoint 2010: Audio and Video in Depth, Alicia Katz Pollock..
The Presentation Lab: Learn the Formula Behind Powerful Presentations --Free Sample Chapter Revealing the difference between great slides..
Eliminating the Noise: Best Practices for the Five W's of Sales Intelligence Much as a journalist is expected to report on the “who,..
3D Product Demonstrations - Virtually Everywhere Interactive product demonstrations that look and behave like the real thing...
Bring Your A-Game: Build and Reward Your Sales Team Learn how a specialized sales team will improve your bottom line!..
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
How Incentive Compensation Rewards Each Employee in Your Company This guide for executive, sales and finance leaders presents a remedy for..
Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..
5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
Modeling Complex Products Trying to remember which products are compatible with each other and the sheer number of different possible..
Secrets to Successful Inside Sales Management Learn a variety of best practices, techniques and ideas to both tactically and strategically..
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
Visually 'Showing' Your Product Story Tell amazing product stories using interactive visuals that win deals...
Deploying Online Self-Service: The Definitive Guide If you're curious about getting online self-service right, but feeling like you..
How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Hire Right, Higher Profits -- Free eBook Excerpt and 20% Off Book Offer The Executive's Guide to Building a World-Class Sales Force..
Prospecting Guide: What Every VAR Should Expect From a Software Vendor Download this guide today to understand where your expectations of a..
Managing Business Transfer through Improved Design Win Tracking: Key Drivers for Successful Growth In this white paper, learn about the key..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
3 Steps to Developing Effective Calls to Action How to create calls to action that will lead to sales engagements...
99 Questions To Jump Start Your Partner Channel Brain Give your team an opportunity to creatively think about how they can help your Channel..
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
Wiley's Sales Book Bundle - A FREE 128 Page Sampler A diverse collection of Sales insights from leading authors in the field...
Create a Smarter Storage Strategy Discover how building a smarter storage infrastructure based on the business value of data can enable you..
Ping! Zine -- Web Tech Magazine, Issue 71: Success Tips for Running a Server Learn from the industry’s premier voice for both service..
CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
Start With A Lead: Eight Critical Success Factors for Lead Generation eBook According to studies, the single biggest issue for contemporary..
Road to Management System Certification Explore the steps to the road to certification...
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
Tips for Choosing B2B Lead Generation Vendors for White Paper and Content Distribution Gain valuable information on what to look for when..
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
Make It All About Them: Winning Sales Presentations--Free Sample Chapter Debunks the myths of the traditional rules of presentations..
The Art of Social Selling Find and engage customers on Twitter, Facebook, LinkedIn, and other social networks...
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
Right or Kind? Navigating the Soft Skills Revolution We often think that quick communication saves time, which is true in some cases...
Dillard's Inc. Uses Xerox Office Document Assessment Learn how your business can save substantial time and money while increasing accuracy..
The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
12 Comp Mistakes: The Bad & The Terrible Find out the twelve most common compensation mistakes in the latest eBook from Xactly...
Creating an Effective Sales Catalog An effective sales catalog is a key part of CPQ, because it makes it easier for salespeople to find..
Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
6 Winning Plays for Sales Learn how to make marketing automation Sales' MVP...
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
Sales Gravy's Guide to: Better Sales Interview Questions This Guide Will Help You: Develop the discipline to talk less and listen more in..
Email Message Evaluator Cheat Sheet Download this Email Evaluator Cheat Sheet to assess if your message will be read or deleted...
Insightly Small Business Customer Relationship Management (CRM) Overview Running a small business? Learn how Insightly Can Change Your Life!..
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
How To Clone Your Closers The Sales Leaders Challenge: How do you Clone your Closers and drive productivity?..
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
Would You Fire a High-Performing Sales Jerk? Learn from your Best-in-Class peers and competitors how to maintain a healthy balance between..
Modern Survival Guide for Pipeline Generation A sale is a journey that you undertake with your prospect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
Predictable Revenue - Summarized by Actionable Books Change the way you think about sales and give your team the tools to be able to..
Hidden Gems: The Ultimate Strategy to Find High Value Prospects Learn how to find high value prospects by identifying when they're most open..
Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
Are There Criminals On Your Sales Team? Learn how to structure a criminal background check program for use with sales candidates...
Displaying your Physical Products and Delivering a Compelling Customer Trade Show Experience Learn how Marketers use Interactive Product..
Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
Optimizing Sales Engagements: Selling at the Speed of Change To explore how effectively sales organizations are dealing with change, CSO..
Voice of the Customer: The New Digital Frontier As more customer interactions become digital, marketers have a never-before-seen opportunity..
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
Better Tools, Better Process, Better Performance: Best-in-Class SPM Deployments Mirrored by Xactly Customer In November and December, 2012,..
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
Insight Selling: Surprising Research on What Sales Winners Do Differently--Free Sample Chapter What do winners of major sales do differently..
The State of Mobile Enablement in Sales and Marketing Only 23% of sales organizations are currently mobile-enabled yet, 75% of companies..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
Push Sales Productivity to the Next Level How can sellers capture prospects attention?..
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..
3 Ways the New Generation of Video Conferencing Benefits Sales Organizations Learn how video conferencing can help improve sales trainings...
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
When to Pilot Your Outsourced Customer Support Program When the “customer support formula” to scale doesn’t feel right..
B2B: Get the Most Out of Your Business Relationships While Maximizing the ROI of Your Existing B2B Investment Learn the proven strategies..
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Everyone Sells: The Value of Business Intelligence in Retail Learn how BI can impact all areas of your business, helping drive growth..
Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
Getting Started with Social Media An introduction to social media concepts, tools and program building...
Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..
5 Strategies for Leading a Quota-Busting Sales Team How can you get your sales team to consistently overachieve?..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
Top 6 Reasons Why REVVY CPQ Outperforms Sequential Rules Engines The Real strength of a great CPQ solution lies in its seeming simplicity...
The Ultimate Guide to Customer Storytelling Customer storytelling is the most powerful way to engage your community, drive sales, and..
Choosing the Right Deployment Model for your B2C Multichannel Commerce Platform Discover what key questions need to be answered in order to..
Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
Getting Closer to the Customer: A Challenge for the C-Suite Getting Closer to the Customer is an Economist Intelligence Unit report which..
The Impact of Business Intelligence on Financial Planning, Budgeting, and Forecasting: Aiding Insight and Confidence In Aberdeen's Financial..
Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..
Strategies for Being Demand Driven in a Globalized Economy Uncover how technology can play a vital role for Best-in-Class manufacturers by..
9 New Customer Behaviors that Could Sink Your Company Customer behavior has changed more in the past few years than in the previous fifty...
The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
Sales Growth: Five Proven Strategies from the World's Sales Leaders--Free Sample Chapter A comprehensive guide to how companies can drive..
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
10 Questions to Ask When Developing a Plan for E-commerce Shipping An E-commerce shipping plan helps business owners make important..
Voicemail Evaluator Cheat Sheet Listen to the salesperson's message as if you were a prospect...
Fundamentally Changing How Products are Presented at Tradeshows Learn how Network specialist, Ciena Corporation, won Globalcomm Best in Show..
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..
Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...
5 Reasons to Make Pricing Guidance Part of Your Quoting Solution Do you leave money on the table when quoting configured products and..
Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Presentation Secrets--Free Sample Chapter Plan, create, and deliver amazing presentations!..
After the Deal is Sealed: Should Sales Care About Service You'll wonder why organizations haven't already built a (stronger) bridge between..
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
Content 2 Customer (C2C): 3 Strategies for Content in a Multi-Channel World Content marketing is on the rise. With so much custom content..
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Revenue Velocity: Seven Methodical Approaches In this special report by Smart Selling Tools, you'll learn about 7 methodical approaches for..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
2013 Sales Compensation & Performance Management Key Trends Analysis The results are in! The latest Chief Sales Officer (CSO) Insights..
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
Best Practices in Online Customer Training Learn how to build a profitable online customer training program for your organization!..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
No One Hears Your Pounding Heart! The Ultimate Guide to Presentation Confidence This guide will share both tried and true techniques to..
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
Best Practices for Implementing an IP/SIP Contact Center Companies around the world are facing a critical conflict: the need to cut costs in..
Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..
Improving Channel Margins with Channel Revenue Management In this Model N white paper, receive insights into the main challenges around..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
Lead Generation Tactics: A Recipe for Success Learn tips and techniques about proven B2B sales lead generation, written by a leading B2B..
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy The swiftness with which..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
The Customer Service Book Bundle -- A 313 Page Sample from Berrett-Koehler Create a customer service environment that attracts and maintains..
Global Price and Margin Management Not only can price management add significant value, it can often deliver it faster, at a lower cost, and..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
Predictive Lead Scoring - How To Turn Data Into Revenue “Predictive Analytics” is the buzzword du jour, but how do I take..
Prevent Incentive Compensation Troubles Before They Begin Learn how you can effectively manage risk today!..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Customer Experience Management: How to Exceed Expectations This paper describes the many facets of adopting customer experience management..
State of the Union: E-Commerce Page Speed & Web Performance Does your E-commerce website take longer than 3 seconds to load?..
Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
Is Your Sales Process Broken? A must-read book extract on Sales Process Improvement. Free Download This book challenges everything you..
The ABC of Sales: Lessons from a Superstar Billion Dollar Sales Expert Shares Secrets on How to Become a Sales Superstar...
No More Guesswork: A Better Way to Measure, Understand and Improve the Online Customer Experience Learn how browser tools work to document..
Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
Death of the Contact Center: Are the Rumors True? As consumers rapidly embrace the web and mobile devices for fast answers to questions, is..
Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
Demystifying Predictive Lead Scoring We’ve invited the experts at SiriusDecisions to join us in this recorded webinar as we unravel..
Secrets to Optimize Field Service for Better Customer Experiences Field service technicians are quite often the only representatives that..
Is Web Self-Service Right for Your Financial Services Institution? Find out if your financial services organization is meeting your..
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
The Innovative Sale Unleash your creativity for better customer solutions and extraordinary results...
Automating User Management and Single Sign-on for Salesforce.com Learn how to overcome the challenges of integrating Salesforce.com logins..
Revenue in the Field: 5 Tips from the Best In this Aberdeen Group Analyst Report, learn how best-in-class organizations drive new revenue..
Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Sales Negotiation Mistakes that Kill Deal Profitability Are your team's seemingly small discount concessions doing major hidden damage to..
5 Ways CPQ Keeps Your Sales Pipeline Moving Is your company ready to grow? Find out how CPQ solutions help to increase sales efficiency and..
The Modern Marketer's Field Guide Everything you need to raise awareness, drive response and close more business in today’s..
How Retailers Can Cash In On Mobile Commerce Researchers anticipate that smartphones and tablets will drive $293 billion in transactions by..
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
Grow Your Business with Improved Field Service Efficiency! Free guide includes ”Best-in-Class” performance comparison and 5..
E-Commerce Personalization: Searching for the Answers At the core of the customer experience with e-commerce storefronts is the expectation..
The Spreadsheet is Dead – Long Live Incentive Compensation! Sales and finance leaders; don't spend any more energy on time-consuming..
Selling Through Someone Else: How to Use Agile Sales Networks and Partners to Sell More--Free Sample Chapter Experience the growth..
Is Web Self-Service Right for You? Recognize the 6 tell-tale signs that your organization and your customer are poised to benefit from next..
Critical Risk Factors in an E-Commerce Environment Learn to identify areas of risk that are commonly associated with an Ecommerce..
Steps to Success in B2B eCommerce Research Report, Aberdeen Group Download this research report from Aberdeen Group to learn the five best..
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
Seven Guidelines for Your SMB Network Learn the seven guidelines you need to know when working with a network VAR...
You've Heard of Candy Crush, Now Check out CRM Crush! Avoid the pitfalls of managing your customers and projects without Insightly Small..
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center Unified Communications (UC) systems make a..
Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
Is Your Industrial / Manufacturing Website Really Winning You Business? Learn how to turn visitors to your industrial/manufacturing website..
CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
The Secret Language of Influence Master the One Skill Every Sales Pro Needs..
Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
The Ultimate Guide to Choosing A Powerful CRM Software: 2015 Edition Learn how to choose the right CRM software for your business and see..
 
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